Sample Policy:
When ordering samples with Wink Promotions please note that it can take up to 72hours for us to receive depending on supplier availability. Once we have received the samples we will then arrange to either have them delivered or you may collect from our offices. All samples have a lead time of 5-7 working days to be returned Free of Charge. If we exceed this time frame then the samples will be invoiced to you at your cost. All samples have to be returned in the exact same condition as you have received them, i.e. in the exact same packaging, unwashed and free of any stains.

Branding Terms and Conditions:
Branding Checklist: Unless the checklist is filled out completely and accurately we will not begin the branding process. Every job, repeat or not, requires a checklist to be completed.

Acceptable File Formats:
Vector artwork is preferred (.CDR / .EPS / .PDF) – 300DPI or more Please forward electronic artwork directly to your account consultant. Upon written approval of layouts please confirm with your account consultant that they have received your signoff.

General Branding Terms and Conditions:
Branding will only commence once 50% payment for stock and branding has been received and artwork has been approved. If cheques are deposited into our bank account branding will only commence once payment has cleared. Unfortunately faxes etc can and do sometimes go missing. Please confirm that proof of payment has been received by your account consultant. Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later. Amendments made to proofs will result in delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences. Changes to layouts can take up to 24 hours to generate.

Written orders (faxed or by email) constitute a binding contract and are legally enforceable. Once an order for products has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee and R165.00 per layout if a layout was created. Ex-stock orders needing to be returned after stock has been collected may be returned, at the sole discretion of management, within 48 hours of delivery.

Shortages & Damages:
Once stock has been collected / delivered we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 24 hours.

NO orders will be processed unless the 50% deposit has been received. Payment is strictly C.O.D, and payment must be done on delivery. Payments not done on delivery will have 7 days to make payment, if payment is not received within such time, you are in breach of this terms and conditions and action will be taken. Action that needs to be taken against you for late payment that carries a cost will be for your account. We unfortunately do not accept cheques. We encourage EFT’s and have facilities at our offices to make Internet payments. Stock will only be released once proof of payment has been received. For orders that require branding, we will only commence branding once stock and branding has been paid for with a 50% deposit.